Tenant Consultation and Feedback
Coast2Bay aims to provide the best possible housing and housing outcomes for and with its tenants. Seeking consultation and feedback from our tenants is a key priority and we do this though surveys, which can be completed anonymously if a tenant so wishes.
Tenants who participate in surveys are eligible for our Tenant Incentive Scheme where they can win prizes and awards.
Coast2Bay have 3 key surveys to manage your feedback.
Tenant Satisfaction Survey – During your Tenancy
The tenant satisfaction survey is used to assess the level of satisfaction from tenants about our service delivery. We use this feedback to improve our service and it is an essential part of developing on-going quality improvement strategies.
To access the Tenant Satisfaction Survey please click here. You will be redirected to Survey Monkey to complete the form.
Tenant Engagement Survey – At the start of your tenancy
All tenants will be given an opportunity at the commencement of their tenancy to complete this survey. This data is collected to understand what your needs and interests are in so we can plan and implement our Tenant and Community Engagement program. It is also how you become a member of our tenant incentive scheme.
We are currently updating our Tenant Engagement Survey and will publish the new survey soon.
Tenant Exit Survey – At the end of your tenancy
Tell us about your experience as a tenant with Coast2Bay so that we can improve our service.
To access the Tenant Exit Survey click on link below_