Tenant Answers and Guides
Quick access to the support, information and services that matter most to you as a Coast2Bay resident.
Feedback & Complaints
At Coast2Bay Housing, we value your feedback. It helps us understand what we’re doing well and where we can improve. Whether you want to share a compliment, provide feedback, raise a concern or make a formal complaint, we’re here to listen and respond respectfully.
Giving Feedback
Feedback can be positive or constructive, and you don’t need to make a complaint to let us know your thoughts. Your feedback helps us improve our services for all residents and customers.
Making a Complaint
If you’re unhappy with our service, decisions or actions, you have the right to make a complaint.
We will:
- Treat your complaint seriously and confidentially
- Listen without judgement
- Respond in a fair and timely way
- Explain the outcome and any actions we will take
You can submit a complaint using the feedback form on this page, by phone, email or in person. We encourage you to contact us as soon as possible so we can work with you to resolve the issue.
Contact us Now
Feedback & Complaints Form
Appeals and Independent Review
If you’re not satisfied with the outcome of your complaint or our decision, you have the right to seek an independent review. You may contact:
